Returns Info

Folder for adding Your order articles

The Returns Process
Complete the mandatory ticket form within 14 days from day of delivery. (click here) You will then receive a confirmation response within 24 working hours...
Tue, 18 May, 2021 at 3:05 PM
Refund Policy
Your refund will take between 3 -5 working days to process, subject to your card type. Please note that any refund will be given once the item(s) is/are b...
Tue, 18 May, 2021 at 3:05 PM
Cancellation Policy
The full value of the refund will be credited to your account if you cancel your order prior to the goods being despatched. Orders cancelled after 12pm, Mon...
Sun, 23 May, 2021 at 6:54 PM
Important Returns Information
Mattresses, pillows and bedding related items cannot be returns for health and hygiene reasons once they have been opened. We therefore recommend you carefu...
Tue, 18 May, 2021 at 3:06 PM
Return Charges
Collection Fees: If you decide to return your item and you require us to collect your item, then a collection surcharge will also be applied to the refund....
Sun, 4 Jul, 2021 at 9:46 PM
Faulty items within warranty period
Most of our products come with a standard 12 month manufacturer’s warranty, each with their own T&C’s included. If any item(s) that you have purchased d...
Tue, 18 May, 2021 at 3:09 PM
Tracking Your Return
We do not provide tracking information. Many of our couriers often arrange delivery times with our customers but we cannot guarantee this in all instances.
Tue, 18 May, 2021 at 3:09 PM
Replacement Parts
Please allow up to 72 hours for any requested replacement parts. We are committed to getting your order delivered as fast, efficiently and as safely as poss...
Tue, 18 May, 2021 at 3:10 PM
Cancelled Delivery
Orders placed online can be cancelled prior to delivery. We’ll make sure to refund you within 14 days from letting us know. You’ll be refunded on the card o...
Tue, 18 May, 2021 at 3:10 PM
Items faulty on arrival
If your items are faulty on arrival, i.e. the packaging is intact but the product does not work or the damage is not visible until the item(s) have been unp...
Tue, 18 May, 2021 at 3:10 PM