Customer Service

Complete the mandatory ticket form within 14 days from day of delivery. (click here) You will then receive a confirmation response within 24 working hours...

Your refund will take between 3 -5 working days to process, subject to your card type. Please note that any refund will be given once the item(s) is/are b...

The full value of the refund will be credited to your account if you cancel your order prior to the goods being despatched. Orders cancelled after 12pm, Mon...

Mattresses, pillows and bedding related items cannot be returns for health and hygiene reasons once they have been opened. We therefore recommend you carefu...

Collection Fees: If you decide to return your item and you require us to collect your item, then a collection surcharge will also be applied to the refund....

Most of our products come with a standard 12 month manufacturer’s warranty, each with their own T&C’s included. If any item(s) that you have purchased d...

We do not provide tracking information. Many of our couriers often arrange delivery times with our customers but we cannot guarantee this in all instances.

Please allow up to 72 hours for any requested replacement parts. We are committed to getting your order delivered as fast, efficiently and as safely as poss...

Orders placed online can be cancelled prior to delivery. We’ll make sure to refund you within 14 days from letting us know. You’ll be refunded on the card o...

If your items are faulty on arrival, i.e. the packaging is intact but the product does not work or the damage is not visible until the item(s) have been unp...