Please note, normal return charges will apply, if you refuse to accept delivery of the goods.
Return Charges
Collection Fees:
If you decide to return your item and you require us to collect your item, then a collection surcharge will also be applied to the refund, all prices include admin and restocking fee. Please see example table below for charges:
Size | Examples | Collections Charges |
Extra Small | Decorations, small rugs etc | £15 - £20 |
Small | Bedside or lamp tables etc | £30 |
Medium | Chairs, Stools, Chests etc | £45 |
Large | Flat pack beds or wardrobes etc | £60 |
Extra Large | Large Beds, Heavy dining tables etc | £80 |
All secondary items | - | £15 |
Our collection fees are determined by the size, weight and dimensions of the item(s) and the cost to The Furniture Home in collecting the item from your premises. If you have any questions regarding our return charges, please email our returns team on support@thefurniturehome.co.uk.
Alternatively, you can arrange your own courier to return the item at your own expense. We will only issue the refund upon full inspection of the item(s) minus the admin and restocking fee. This can take between 3 – 5 working days once the item is back at our warehouse.
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