If your items are faulty on arrival, i.e. the packaging is intact but the product does not work or the damage is not visible until the item(s) have been unpacked, you have 7 working days in which to inform us of the fault. This should be done using our online support Form (see link). Please provide complete details of the fault and include pictures to help us assess the best course of action. Please note that if this is not reported in the said time then this may jeopardise your rights to cancel for a full refund. You will need to ensure you attach a picture of the faulty item so we can take appropriate action.
Once we have verified the fault, we’ll either issue a replacement or full refund to you via your original payment method.
We check returned items, and if a returned item is found not to be faulty by our technicians we will either return the item to you or deduct the delivery and collection cost’s from your refund.
Items should be returned in their original packaging complete with all accessories and documentation.