If your order arrives damaged or defective, we can offer a replacement unit or parts at no cost. Simply report a damaged item via customer portal (click here)
If you prefer to return the item, we will refund the item’s price and delivery cost to your original payment method within 3 - 5 working days after receiving the item back. You may have to upload a picture of the damaged item. We recommend that you inspect your item upon delivery and report any issues within 48 hours of receiving the item.
If your package appears severely damaged upon delivery, please write down “Package Damaged” when signing the delivery slip. Afterward, you can request a replacement at no extra cost on the customer service portal (click here)
Please allow up to 72 hours for any requested replacement parts. We are committed to getting your order delivered as fast, efficiently, and as safely as possible.
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