COVID-19 Contactless Delivery

Your items will be delivered by carriers to the entrance door of your dwelling, or to the front door of your apartment building. 


Upon our driver’s arrival, please confirm that you are the recipient. We’ll take a picture of the item at your door as proof of delivery. As we won’t be able to bring the item into your home, we recommend that you ask a friend or relative to help.


Doorstep Delivery

Some larger items will be delivered by carriers to the entrance door of your dwelling, or to the front door of your apartment building. 

In case of a very heavy/large shipments or palletised items (e.g. garden sheds) a curb side delivery service might take place.


Room of Choice Delivery

Note: We regret to inform you that we’re currently unable to offer this service due to COVID-19. Instead of a delivery to your room of choice, our delivery team will perform a doorstep delivery. 


Please note: Unfortunately, we are currently unable to ship to postcodes within the Channel Islands or the Isle of Man. Furthermore, in limited situations, due to network requirements, we are unable to deliver certain products, including but not limited to certain large items, to certain postcodes in the UK. This exclusion applies regardless of the quantity. All fees and delivery limitations are clearly marked in the shopping basket and throughout checkout.