• Upon receipt of the item(s), it is your responsibility to check the condition of the package and packaging. If the item looks damaged or dirty from the outside, please do not accept it as we are unable to pursue claims against the courier if the item(s) is/are signed for.
  • Should you need to make any changes to your delivery details, you will need to inform us via e-mail (to customerservice@thefurniturehome.co.uk) or by filling out the contact us form (please see our Contact Us page).
  • In case of delivery delay or failure, and/or the failure of the courier to provide an adequate explanation, you must inform us immediately