Collection Fees:

If you decide to return your item and you require us to collect your item, then a collection surcharge will also be applied to the refund. Please see table below for charges:

Size of item

Collection Charges









Extra-large items (including those items requiring a 2 man delivery service)


All secondary items


 Return charges are calculated based on weight and dimensions of the product. Please note these charges can vary by product, alternatively you can arrange to send the item back yourself. 

Our collection fees are determined by the size of the item and the cost to The Furniture Home in collecting the item from your premises. If you have any questions regarding our return charges, please email our returns team on

Alternatively you can arrange your own courier to return the item at your own expense. We will only refund the item upon full inspection of the item.